STACER Boats Australia has crowned its 2018/19 National and State Dealers of the Year.
Thorough analysis of the vast dealer network was performed in order to identify the top performers. With over 50 dealerships across Australia, the competition is stiff. Congratulations to all the winners!
- Melbourne Marine Centre – National Dealer of the Year.
- Bluewater Marine – WA.
- Phoenix Powersports – Queensland.
- Renmark Bikes and Boats – SA/NT.
- BL Marine – Victoria.
- Blakes Marine – NSW.
Stacer’s national account managers Cameron Wood and Dominic Smith had the tough task of choosing each award winner. Even with their strict criteria, the decision to choose the best dealerships in Australia is a difficult responsibility. The award criteria includes customer satisfaction ratings, dealership growth, presentation and cleanliness of their premises, team dynamics, marketing and finally a thorough physical representation of the Stacer range.
Melbourne Marine Centre crowned Stacer National Dealer of the Year
It has only been four years since Melbourne Marine Centre opened its doors for the first time, and already it has received one of the most highly esteemed awards in the Australian Marine Industry: Stacer’s National Dealer of the Year. A driven duo, Andrew and Pauline Stephen started their Hallam, Victoria-based dealership with a handful of employees. Today the dealership is a one-stop shop for new boat sales, tackle, boating accessories and all after-sales needs.
Melbourne Marine Centre has experienced consecutive year-over-year growth and forecasts 2019 to be a cracker. Their success is attributed to a loyal customer base built through their trustworthy reputation and ensures Melbourne Marine will be a sustainable business for many years to come. Unique to Melbourne Marine Centre is the trophy marlin hanging on the wall. More than just a decoration, this symbolises the dealership’s success in the eyes of Andrew and Pauline.
Now the Stacer National Dealer of the Year award will hang alongside it as another milestone of success. “We provide a personalised service,” Andrew said. “At Melbourne Marine Centre we empower our team to make quick decisions and take the time to make sure customers get what they want.”
“Andrew and Pauline are extremely business smart and deserve this award,” Stacer’s Dominic said. “In just four years they have built an extremely reliable team in the Melbourne area. There are 10 pieces of criteria that go into choosing the best dealership in Australia. Melbourne Marine Centre particularly excelled in customer satisfaction, dealership presentation and of course growth.”
“We believe buying a new boat is a big purchase for our customers, so it’s important that we look after it properly,” Andrew said. “We have factory-trained technicians who take care of all boating needs.”
A very active dealership in the community, Phoenix Powersports of Mackay is the great winner of the Queensland State Dealer of the Year. Customers can find Scott Bain at his polished dealership, the Big Boys Toys Expo in September and other local agriculture events.
New to Stacer, it is an impressive achievement for Phoenix Powersports to receive this award within 18 months of becoming a Stacer dealer. Scott believes the bigger range Stacer provides is exactly what the country customers of Mackay need. With proven customer service, Phoenix has been open since 2010 and has sung the philosophy that customers should be treated the way you want to be treated. Scott said they always go the extra mile, which goes hand in hand with his philosophy “It is easier to keep a customer than find a new one”.
“They are the best-presented retail outlet in Queensland, probably Australia!” Stacer’s Cameron said. “Their facility makes it so easy for customers to drive in, drop off their boat and drive away. When you walk into the showroom, that is where the pizazz is. Everything is immaculate.”
To be selected as a Stacer dealer is no easy task and to be the best among peers is a fantastic accomplishment. The dealerships awarded in 2018/19 realise that customer service is king, teamwork is vital and it always helps to go the extra mile. Now these awards have been granted, each of the Stacer dealers can reflect on their achievements and refocus to the year ahead in order to recreate similar success. Stacer, it’s a revolutionary ride.